Privacy Policy

Effective Date: February 27, 2026

At Ciniki Deals, a project by TopTech Innovative IT Solution (CAC Reg No: 8562716), we take your privacy seriously. This policy describes how we collect, use, and protect your personal information at our registered address: DS015 740 Plaza, Lagos Street/Broadcasting Road, Kaduna.

1. Information We Collect

We collect information you provide directly to us when you register an account, submit a product or repair request, or communicate with us. This may include:

• Account Information: Name, email address, phone number, state of residence, and date of birth.
• Transaction Information: Details about products requested, repair requests, payment information, and delivery addresses.
• Communication Data: Messages, inquiries, and feedback you send to us or receive from our team.
• Device Information: IP address, browser type, operating system, and device identifiers for security and analytics purposes.
• Usage Data: Pages visited, time spent on site, links clicked, and search queries to improve our services.

2. How We Use Your Information

Your information is used for the following purposes:

• Facilitate gadget sourcing and repair requests.
• Process payments securely and prevent fraudulent transactions.
• Provide customer support and respond to inquiries.
• Send important account and service updates.
• Improve our platform's functionality and user experience.
• Comply with legal and regulatory obligations.
• Send promotional content (only if you have opted in).

3. Data Protection and Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Secure password hashing and authentication protocols.
• Regular security audits and vulnerability assessments.
• Limited access to personal information to authorized personnel only.
• Compliance with international data protection standards.

However, no method of internet transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You use our platform at your own risk.

4. Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies to:

• Keep you logged in to your account.
• Remember your preferences and settings.
• Analyze site traffic and user behavior.
• Provide personalized recommendations.

You can control cookie settings through your browser preferences, though disabling cookies may affect platform functionality.

5. Sharing Your Information

We do NOT sell your personal data to third parties. However, we may share information:

• With Service Providers: Payment processors, hosting providers, and delivery partners who assist in providing our services.
• For Legal Compliance: When required by law, court orders, or government agencies.
• With Your Consent: When you explicitly authorize us to share information with third parties.
• Sellers and Repair Partners: Limited information necessary to fulfill your requests (name, contact, delivery address).

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account Information: Retained while your account is active and for a reasonable period afterward for record-keeping.
• Transaction Data: Retained for at least 7 years for tax and accounting purposes.
• Communication Logs: Retained for 2 years or as required by law.

You may request deletion of your account and associated data at any time, subject to legal and contractual obligations.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Update or correct inaccurate information.
• Right to Erasure: Request deletion of your data (subject to legal constraints).
• Right to Restrict Processing: Limit how we use your information.
• Right to Opt-Out: Unsubscribe from promotional emails and marketing communications.
• Right to Data Portability: Request your data in a portable format.

To exercise any of these rights, please contact us at the details provided below.

8. Third-Party Links

Our platform may contain links to external websites and services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites before providing personal information.

9. Children's Privacy

Ciniki Deals is not intended for use by children under 18 years of age. We do not knowingly collect information from children. If we discover we have collected data from a minor, we will delete it immediately.

10. Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or by posting a notice on our platform. Your continued use of Ciniki Deals constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or your personal information, please contact us: